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Delivery & Returns

"FREE delivery in England, Wales & central Scotland on all orders over £100 (See Delivery & Returns for other prices)

Delivery Policy

Zone A: All postcodes in England & Wales FREE for all orders over £100 for all rugs £99 and under post and packaging £8.99 inc vat

Zone B: Southern & central Scotland. Postcodes: DD, DG, EH, FK, G, KA (except KA27 & KA28), KY, ML, TD, AB1 to AB16, AB21 to AB25, AB30, AB39, PA1 to PA19, PH1 to PH3 FREE for all order over £100 for all rugs£99 and under post and packaging £8.99 inc vat

Zone C: Northern Ireland & Scottish Highlands. Postcodes: AB31 to AB38, AB40 to AB56, IV1 to IV28, IV30 to IV32, IV36 to IV40, IV52 to IV54, IV63, KW1 to KW14, PA21 to PA38, PH4 to PH41, PH49, PH50, BT £14.50 inc vat

Zone D: Isles of Scilly, Orkney Islands, Shetland Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight. Postcodes: HS, IV41 to IV49, IV51, IV55, IV56, KA27, KA28, KW15 to KW17, PA20, PA41 to PA49, PA60 to PA78, PH42 to PH44, ZE, IM, IOW. £24.50 inc vat

Zone E: All postcodes in Southern Ireland £24.50 inc vat

Please allow 7-12 working days for delivery

Returns Policy

We offer a no quibble returns policy and will happily exchange or refund any product which is unsuitable for whatever reason.

However the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered. Missing items will be deducted from your refund.

The buyer must notify The Rughut of any damages or defects within 3 days of delivery and must obtain a returns reference number by calling 01424 220330

Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods.

If reasonable care is not taken, we may make a claim against you for not exercising this statutory duty.

All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click 20002334.htm (UK ONLY). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Faulty Goods Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them unexamined. If you notice that the outer packaging is damaged, then please sign the delivery paperwork as package damaged or if you so wish you can refuse the delivery."