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Terms & Conditions

In this Agreement, Rughut refers to, Vince Platts Limited T/As Mr Floor, 3–5 Buckhurst Place, Bexhill On Sea, East Sussex, TN39 3NY


Measurements are given in metric and are a guide only, they may vary slightly . All our prices are inclusive of VAT and exclude the price of delivery unless otherwise stated

Making a Purchase

Making a purchase could not be Simpler. Just browse our online store, and add any items that you wish to buy into the shopping cart by clicking on the icon next to the size of rug you wish to buy. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept nearly all major credit cards with the exception of American Express. You may also pay using PayPal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Pick up from our store is permitted; the prices on our web site reflect online orders only. You may collect the items from our store and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received a collection status email from us informing you that your order is ready for collection; otherwise the prices for the items you have selected (and / or) paid for are those that are in effect at the store, at the time of your visit / purchase.

Delivery Schedule

The Buyer has the right to cancel the order within seven days of order confirmation, or seven days of receipt of the goods (whichever is the longer) EXCEPT where the goods have been made to the consumer's specifications. When a Consumer cancels an order under "The Consumer Protection (Distance Selling) Regulations 2000" the Products must be returned to the Rughut as outlined in Section title "Returns Policy" of these Terms & Conditions. The Rughut will issue a full refund to the Buyer of the price paid for the Products. Delivery charges will not be refunded after Delivery unless agreed by the Rughut.

When an order is placed by the Buyer and accepted by the Rughut, the Rughut will place an order with the Manufacturer. Some products offered by the Rughut are manufactured by the Manufacturer specifically for the Buyer's order. The Buyer should note that goods are normally shipped from stock ( stock being held in our warehouse or the manufacturers ) in cases when rugs are made to order or are bespoke a delay between accepting the order and offering a delivery date for the goods will occur whilst the manufacturing process and distribution process is

scheduled and executed. Usually this delay is between 10 and 30 days, but it can vary depending on many factors such as general demand levels and availability of product components.

A "Latest Delivery Date" shall be determined on acceptance of an order by the Rughut. Unless otherwise agreed between Buyer and the Rughut this will be 35 days after the order is accepted. The Rughut can extend the "Latest Delivery Date" by advising the Buyer via email of an anticipated delay in delivery and advising the Buyer of the new estimated "Latest Delivery Date". This "Latest Delivery Date" shall be used to permit the Buyer to cancel unreasonably delayed orders without incurring cancellation charges but also to protect the Rughut and Manufacturer from unreasonable cancellation of an order for a built to order product during the normal manufacturing timescales. When the Rughut notifies the Buyer of a potential delay in delivery and extends the "Latest Delivery Date" the Buyer shall have the right to cancel the delayed order item within two working days of the notification being sent without incurring any cancellation charges. If the Buyer does not cancel the order within the specified period, a new "Latest Delivery Date" is deemed to have been agreed between Buyer and Rughut.

Delivery of the products shall be made by the Rughut or his agent notifying the Buyer that the products are available for collection at the Rughuts premises or for delivery to such place as the Buyer may specify at the time the order is placed. The Rughut shall use his reasonable endeavours to meet any date agreed for delivery and to deliver on or before the "Latest Delivery Date".

The Rughut shall not be liable for any delay in delivery howsoever caused. Delivery to remote mainland areas or to areas outside mainland Great Britain will be subject to additional delivery charges. The Buyer should check with the Rughut before placing an order if in doubt. The Rughut will endeavour to advise the Buyer of any such charges before an order is accepted.

Where the goods are being made the customer's specifications or where the Buyer is not a Consumer and the Buyer wishes to cancel an order before delivery for any reason other than failure of the Rughut to deliver by the "Latest Delivery Date", the Buyer agrees to indemnify the Rughut against any unrecoverable costs charged to the Rughut by the Manufacturer on the Buyer's cancelled order. In many cases no charge will be made where an order is cancelled before the manufacturing process has started or where the order is for standard products that can readily be resold. It is recommended that the Buyer requests the Rughut to check the on the order status and the likely charges before confirming order cancellation. Where the product ordered is held in stock we will deliver your order right away. We will normally send your order to you within seven business days. Our working hours are Monday to Friday 9am to 5pm, excluding any Bank or National Holidays. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, a further two delivery attempts will be made. If the courier is still unable to deliver after this point the Goods will be returned to the Rughut. If you require re- delivery, The Rughut reserve the right to charge additional shipping costs.

Back Orders

If your item is not in stock, we will put it on a back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All of our quoted prices are inclusive of VAT at the prevailing rate. However adjustments will have to be made to comply with any change in rates or other legally imposed changes in respect of VAT.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are never divulged.


We guarantee your satisfaction. All of our products come with a seven day no quibble guarantee. (See Returns Policy)


Rughut guarantees all Goods for one year from the date of receipt against defective parts, materials and/or manufacture (Please see returns policy). If Goods have become compromised as a result of misuse this warranty is void. After 7 working days from the date of delivery, Goods returned will be repaired or replaced dependent upon the nature of the fault. Your statutory rights are not affected.

Returns Policy

We offer a no quibble returns policy and will happily exchange or refund any product which is unsuitable for whatever reason.

However the Buyer must return the item or items to us, at their own expense within 7 days in the same condition and packaging in which the item or items were delivered. Missing items will be deducted from your refund.

The buyer must notify Rughut customer services of any damages or defects within 3 days of delivery and must obtain a returns reference number by calling 01424 220330.

Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.

All these conditions are in full accordance with the Distance selling Regulations of 2000. (For more information click (UK ONLY). Please note if you purchase in store the goods purchased are not subject to the consumer protection (distance selling) regulation 2000

Damaged or faulty Goods will be replaced or refunded. Please note that the courier will ask you to sign for the goods on delivery. If you have not been given an opportunity to examine the goods, please sign for them unexamined. If you notice that the outer packaging is damaged then please sign the delivery paperwork as package damaged or if you so wish refuse the delivery.